Imagine reaching out for an inquiry and, instead of hearing, “Sorry, all our agents are busy, please hold,” you get your inquiry resolved right away. Sounds amazing, right? No more dodging calls to 111!
Eva and MTN are making that possible with “Call Natasha,” a solution created by Eva, which is a brainchild of blackNgreen, a company on a mission to simplify AI adoption for enterprises. They’ve already automated 83% of interactions, reducing large enterprises’ customer care services by 40%. Eva isn’t just another AI tool; it’s built to manage solutions from start to finish and cater to organizations across various sectors, including insurance, banking, and telecom.
“Call Natasha” is designed to reduce customer waiting times with AI-driven conversations that address common inquiries such as account details and troubleshooting. This platform also reflects Zambia’s commitment to embracing digital trends and ensuring that AI-driven communication becomes more accessible to the wider population.
Charles Mbewe, Digital Senior Manager at MTN Zambia, beamed with pride at the launch, sharing, “MTN Zambia’s first AI tool – ‘Call Natasha.’ At MTN Zambia, we believe that everyone deserves the benefits of a modern connected life, and we are confident that this innovative platform will bridge the gap for customers in how they access information.”
MTN Zambia’s involvement in this initiative highlights the crucial role telecom companies play in bringing advanced technology to emerging markets. ‘Call Natasha’ is a major step forward, demonstrating how AI creates more accessible, efficient customer service experiences for both businesses and consumers who rely on AI solutions.
See blackNgreen’s statement here https://tinyurl.com/callnatashamtnzm
